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The Value of asking “why…?”
We are often told that asking someone “why….? causes then to find blame for the situation they want to resolve and asking “how….?” recovers their own internal process.
By asking “how…?”, and recovering the person's strategy, it becomes easier to give them the right strategy to make change and achieve their goals easily.
In asking "why is "X" important to you?", we start to elicit and identify our values. Asking the same question of each answer begins to identify whether a person is motyivated towards achieving their goal or motivated to avoid a problem.
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Posted by
Pauline
on Mar 10, 2007 - 11:22 PM
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1. The Power of"and"
One of the most power words in the English language is “and”. From daily communication to negotiation to conflict resolution, “and” has the power to lower emotional temperatures, engage and motivate another person, support, develop and grow co-operative relationships built on mutual trust and respect.
When used in place of the word “but” the effect is the other person feels heard and has the experience of their thoughts and ideas being listened to and in turn listening to you.
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Anonymous
